Appointment Policy

Booking

You can book a consultation by email, by phone or WhatsApp, or through the booking page on this website.

When you book we will confirm in writing:

• the date, time and time zone
• how long it will last
• how it will be held
• who you will be speaking to
• what it costs, if anything
• what to have ready

If an appointment carries a fee, the fee is shown before you confirm the booking. If it is free, we say so and there is no obligation afterwards.

How appointments are held

Most consultations are held online by video call, or by telephone or WhatsApp if you prefer. We will send you the link or call you at the agreed time.

Meetings in person are by arrangement only, and we agree the place with you when we book. Our registered office is a correspondence address, so please do not travel to it expecting a meeting.

Times and time zones

We confirm every appointment in both UK time and Türkiye time so there is no confusion. Türkiye is normally three hours ahead of the UK in winter and two hours ahead in summer, because the UK changes its clocks and Türkiye does not. We restate the exact times in the confirmation rather than asking you to work it out.

Language

We hold appointments in English or Turkish. Tell us which you prefer when you book. If you would like a family member to join and translate, that is fine, just let us know how many people will attend.

Being late, and missed appointments

We will wait 15 minutes. After that we may treat the appointment as missed and use the slot for someone else.

If you know you will be late, message us and we will hold the slot where we can, though we may have to shorten the session so the next person is not delayed.

If you need to change or cancel, please give us 24 hours notice. Any notice is better than none, and we will always try to rebook you.

For a free appointment, a missed slot costs you nothing. We may ask you to confirm your interest before offering a third one.

For a paid appointment:

• cancel more than 24 hours ahead and you can rebook or have a full refund
• cancel with less than 24 hours notice, or do not attend, and we may keep the fee, because the time was reserved for you
• if something serious happened, tell us and we will rebook without charge, and we will not ask you to prove it

If we have to cancel or move an appointment, we will tell you as soon as we can, offer the next available slot, and refund the fee in full if you would rather not rebook.

Your right to cancel a paid appointment

If you have booked a paid appointment at a distance, you have 14 days to cancel under the Consumer Contracts Regulations 2013, as set out in our refund and cancellation policy. If the appointment takes place inside those 14 days at your request, and we have told you in writing that the right ends once the service is complete, you cannot cancel afterwards.

What we can cover

We can talk about courses, institutions, published entry requirements, timelines, costs, applications, accommodation and life as a student.

We cannot give immigration advice, and we will say so if a question moves in that direction. Happy Education is not registered with the Immigration Advice Authority. We can explain what documents an application asks for and help you assemble them, but we cannot advise on your eligibility, on a refusal, or on which route to choose. Our disclaimer explains this fully and we will point you to a regulated adviser or to official guidance where you need one.

We do not give legal, financial or medical advice.

Under 18s

If the student is under 18, a parent or legal guardian must book the appointment and be present for it. We are happy for the student to take part and ask their own questions. We do not hold private one to one appointments with a person under 18.

Recording

We do not record appointments. If there is ever a reason to, we will ask you first and you can say no without it affecting the service.

Please do not record us without asking. If you want a record, tell us and we will send written notes of what we agreed, which is more useful anyway.

Accessibility

Tell us if you need anything to take part comfortably: a longer session, written notes in advance, a phone call instead of video, captions, or a break part way through. It is not a problem and it helps us prepare. Our accessibility statement explains more.

What we do with your notes

We keep a note of what was discussed and what we agreed, so we can pick up where we left off. Consultation notes are kept for 24 months. Our privacy policy explains your rights over them.

Contact

To book, change or cancel: admin@happyeducation.uk or +44 7735 826785.